Practical guidance for account access, escrow creation, payment review, disputes, and support escalation.
Open IRAN Gateway from Pi Browser, connect the Pi account you control, review the escrow guide, and confirm that both parties agree on the amount, delivery terms, deadline, and dispute expectations before funding.
Escrow records move through draft, funded, delivered, released, completed, disputed, refunded, or cancelled states. The activity log records each transition so both parties can audit what happened.
Payments are reviewed through the platform API callbacks. A payment should not be treated as final until approval, completion, amount, escrow context, and transaction id are verified.
Use the ticket and dispute routes for cases that cannot be resolved directly. Include escrow id, payment id, delivery evidence, counterparties, and a concise description of the issue.